State's value on the incident form disappeared after changing state to close and save

[Alon Grod]

Why that after Im changing incident's state to closed and save, the state's value field is being empty ?
When I do 'show xml' I do see that the state has a value but on the form its empty

[AshishKM]

Hi @Alon Grod ,

Check the label value of all state option, xml is showing the value of label. There may be some issue with Label.

-Thanks,

AshishKMishra

[Alon Grod]

@AshishKM i saw that when I disabled this client script im able to see the value, what am I doing wrong?

function onLoad() {
    var ga = new GlideAjax('global.StateFlowAJAX');
    ga.addParam('sysparm_name', 'getValidStates');
    ga.addParam('sysparm_state', g_form.getValue('state'));
    ga.addParam('sysparm_table', 'incident');
    ga.addParam('sysparm_sys_class', 'sf_state_flow');
    ga.getXML(clientScriptAjaxResponse);
}

function clientScriptAjaxResponse(serverResponse) {
    //Clear the list and add only valid options
    g_form.clearOptions('state');
    var result = serverResponse.responseXML.getElementsByTagName('result');
    if (result.length > 0) {
        var value = result[0].getAttribute('values').split(',');
        var label = result[0].getAttribute('labels').split(',');
        for (var i = 0; i < value.length; i++) {
            //Avoid adding the closed option form here
            if (label[i] != "Closed") {
                g_form.addOption('state', value[i], label[i]);
            }
        }
        var mandatory = result[0].getAttribute('mandatory').split(',');
        var readonly = result[0].getAttribute('readonly').split(',');
        var visible = result[0].getAttribute('visible').split(',');
        var notmandatory = result[0].getAttribute('notmandatory').split(',');
        var notreadonly = result[0].getAttribute('notreadonly').split(',');
        var notvisible = result[0].getAttribute('notvisible').split(',');
        for (var i = 0; i < mandatory.length; i++)
            if (mandatory[i])
                g_form.setMandatory(mandatory[i], true);
        for (var i = 0; i < notmandatory.length; i++)
            if (notmandatory[i])
                g_form.setMandatory(notmandatory[i], false);
        for (var i = 0; i < readonly.length; i++)
            if (readonly[i])
                g_form.setReadOnly(readonly[i], true);
        for (var i = 0; i < notreadonly.length; i++)
            if (notreadonly[i])
                g_form.setReadOnly(notreadonly[i], false);
        for (var i = 0; i < visible.length; i++)
            if (visible[i])
                g_form.setDisplay(visible[i], true);
        for (var i = 0; i < notvisible.length; i++)
            if (notvisible[i])
                g_form.setDisplay(notvisible[i], false);
    }



    if (g_form.getValue('state') == '6') { //Assuming 6 is resolved

        var ga = new GlideAjax('AjaxUtil');
        ga.addParam('sysparm_name', 'isUserMemberOfHamalGroup');
        ga.getXML(HelloWorldParse);

        function HelloWorldParse(response) {
            var answer = response.responseXML.documentElement.getAttribute("answer");
                 alert(answer);
            // 	alert(g_form.getValue("u_system_failure"));

            if (answer == 'admin') {
                g_form.addOption('state', '7', 'Closed');
            } else if (answer == 'true' && g_form.getValue("u_system_failure") == 'true') {
                g_form.addOption('state', '7', 'Closed'); //assuming 7 is closed state value
            } else {
                g_form.removeOption('state', '7'); //assuming 7 is closed state value
            }

        }

    }
}

[AshishKM · Accepted solution]

Please check if you are admin or member of HamalGroup then you can see the state value 7 ( Closed ) otherwise third [ else ] condition is removing state = 7. 

You can comment the else part and test it again.

 else {
    // g_form.removeOption('state', '7'); //assuming 7 is closed state value
 }

-Thanks,

AshishKMishra

[AshishKM]

hope you got the root cause.

please accept the solution.