Step based fulfillment flow

[DaisyB057891995]

I have a set of catalog tasks to be generated in sequence. However if the first task is Closed Cancelled, we need the rest of the task to stop generating and close the request. Can this be achieved using step based fulfillment flow.

[KanteS]

Hi

Yes, it’s achievable using step-based fulfilment 

In Flow Designer :

Generate Task 1

Wait for Task 1 to close

Evaluate Task 1 state

If state = Closed Cancelled

Close the RITM

End / terminate the flow

Else

Continue to Step 2 (next task)

This requires:

A “Wait for Condition”  step

An If condition checking state = Closed Cancelled

A Terminate Flow

If this answer helped you, please mark it as solution and helpful.

[Dr Atul G- LNG]

In the above setup, you need to configure the stages at both the RITM and REQ levels for it to work properly. You can refer to the OOTB flow to see how, when tasks are closed as incomplete, the RITM is also closed as incomplete. @DaisyB057891995 

[Kamva]

Hi @DaisyB057891995 ,

Please find the attached word document below, try it and see it helps you