Stop a flow triggering if run by system

[CandyDee]

Hey all hoping someone may know the answer to my question , its probably something obvious.

I have a flow designer flow than runs as the system user (has to as its using a service account as part of an integration') called 'Jira update' and its purpose is that when a servicenow story work notes are updated it sends those updates over to the Jira story. This is working fine.

I have a webhook in place that also sends updates made to the Jira story which again is working. However im now caught in a loop. I have stopped the webhook running by basically adding an IF statement into the Subflow that ends if updated by the service account.

However the 'Jira update' flow is still being triggered when a end user updates the Jira story. In a business rule you could specify not to run when updated by 'system' but I cant seem to do it in a flow designer. I then tried adding steps into the Flow that if 'updated by' 'system' to end the flow but updated by isn't available from the pills.

I can see in the advanced section of the flow triggers you can say 'dont run if triggered by user' but this is only for user records and system isnt able to be selected. 

Any ideas how to stop this. Ive figured out the subflow but not the flow. any help would be great. thanks for taking the time to read.

[Allen Andreas · Accepted solution]

Hi,

Sorry, I'm a bit confused, what table are you running this flow on? rm_story? If so, you have access in the trigger condition to specify updated by is not 'x' or is 'y', etc.

I'd recommend checking again or please include screenshots of your flow and what you have going on as it isn't very clear where you have options missing.

Thanks!

[CandyDee]

Total rookie mistake, after your response it occurred to me that someone could of renamed the 'Updated By' field which is why i couldnt see it, and yep that was the case. Your response kicked my noggin into gear. thanks Allen.