Stop Service Now from creating a case from a specific email

[cyoshimoto]

I tried to follow the instructions, to stop creating a case based on a specific email.  Went into email address filters and added to deny list.  It is still creating a case. 

Any advice? 

[Anubhav24]

Hi @cyoshimoto ,

You made changes on the flow ? If yes then check for any Inbound Email Actions written which might be creating case.

Please mark correct/helpful if my response helped you.

[cyoshimoto]

no, made changes to the email address filters and it is still creating the case.