Hi All,
I need help in below scenario:
I am building a topic in Virtual Agent which will take, same input from user as defined in one of the record producer.
So that user can create a case from VA itself. That particular record producer uses some script include to map the fields from the variable of the record producer.
Like:
new catalogServicesUtil(current, gs).createCaseFromRecordProducer(producer, cat_item.sys_id);
So I want the same functionality to work in VA also. So I am trying to accept all input from user and trying to store it in producer format, so that it will create a case as same as record producer is doing.
But I am not able to build the format, so that I can pass in parameter. Can someone help in understanding and providing solution.
Thanks
