Strange "label" form section

jamesgo · ‎10-02-2013

Hi, I came across a strange form section named "label" on the change form, but I seem can't find it in sys_ui_section table. Looks like in the section it displays the a bunch of random fields from the change record, and when I personalize the form section, the available fields are only "begin split", "end split", "split", and "*Annotation".

Any idea what is going wrong here?

StephenHey · ‎10-19-2013

Not sure why this happens, but the fix might be this:

Navigate to System UI > Form Sections
Search for the table you're having issues with
Find the record that has the table, no caption, title is true, and the view you are looking for. Often times this should be your table, no caption, title = true, view = Default view
Enter that record and right click the top bar and copy the sys_id.

Navigate to System UI > Forms
Find the form for your table and view and enter it
At the bottom should be "form sections" and one of which should be position 0, sys UI section (appears blank).
Enter into that 0 position record
If you hover over the Sys UI Section reference icon or click on it, you should get something to the effect of record not found
Click the magnifying glass instead and do a search on sys_id equal to what you copied above

Now, go back to your form you were having trouble with
Personalize the form again
Go to the "label" section and just hit "save" (Don't do anything other than just enter and re-save
Your fields should now inherit the parent table. You can go back in and personalize again and it should be named correctly and you should see all your values.

Please let me know if that corrected your issue (or click that this post solved your issue :D)

View solution in original post

maniscsj · ‎08-24-2015

This solved my issue as well. I noticed that this happened when I committed an update set from Development to Production. In Development I have 7 form sections on the incident form. In Production I have 5 form sections. My update set from Development was to add form Section 7 leaving form section 6 for another time. So Form section 6 was in development and I think this confused my update set for Form section 7. After the update set, the weird "label" section appeared in the 6th position and position 7 was as to be expected with the changes I was looking for.

So by skipping the update set for form section 6, the system filled in this, "label". Have I lost you yet?

My intent was to try to shed some light on why I think this happened and hopefully not confuse the heck out of anyone : )