Strange Section named 'label' in sn_grc_issue form.

aditirathor
Tera Contributor

5 hours ago

I see a strange Section named 'label' in sn_grc_issue form which do not contain any fields. I want to understand the purpose of this section and if it doesn't serve any purpose can I simply remove it and there would be no impact in the functionality?

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Ankur Bawiskar
Tera Patron

5 hours ago

@aditirathor 

did you check if it's from OOTB config or someone created it?

compare against PDI or any other instance.

if someone created it and customer doesn't want then remove it

I didn't see it in my instance

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Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

5 hours ago

Hi @aditirathor 

 

Refer this: 

Strange "label" form section 

how to remove 'Label' showing up as Section in form and its visible in form layout 

 

KB0725134 Incident form shows an empty section called label 

 

Resolution

  1. Go to System UI > Forms
  2. Filter the table and the View that is having the issue and open this record
  3. Check the Form Sections if any of the Sections are missing a Sys UI section field. This can cause the form section to render incorrectly.
  4. Change the position of the broken Form Section so that it will render last OR populate the field with the correct Sys UI section
  5. Clear cache

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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