Subcategory in Record Producer

[Nataliia_Lova]

Hello community!
I have an issue with the category and subcategory in the record producer.

It works clearly in the default view👇

but not in the record producer👇 In record producer, the subcategories are shown in the dropdown as null, and the categories are displayed exactly right.

What is the reason?

https://www.servicenow.com/community/developer-articles/solved-dependent-variable-on-catalog-item-us...

I read this article but this method works only for category.

[Dr Atul G- LNG]

Hi @Nataliia_Lova 

Have a look here

https://www.servicenow.com/community/developer-forum/category-and-subcategory-in-record-producer/m-p...

Also share the backend code of your configuration of catgory and subcategory

[Nataliia_Lova]

Hello,

Thank you for your hint. I am new to ServiceNow development and I was looking for no-code, low-code solutions. I should have mentioned it beforehand in my question.

Best Regards,
Nataliia.

[Aniket Chavan · Accepted solution]

Hello @Nataliia_Lova ,

Please refer the article below and follow the exact same procedure including variable types, so that there will be no any need to use the script.

• Filter subcategory based on category choice in Service Catalog item(Create Incident) in Service Port...

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[Nataliia_Lova]

Thanks for your advice.

I have adjusted my queries to the information in this article and it turned as a solution.

Best Regards,
Nataliia.