Subcategory in Record Producer

Nataliia_Lova · ‎12-22-2023

Hello community!
I have an issue with the category and subcategory in the record producer.

It works clearly in the default view👇

but not in the record producer👇 In record producer, the subcategories are shown in the dropdown as null, and the categories are displayed exactly right.

What is the reason?

https://www.servicenow.com/community/developer-articles/solved-dependent-variable-on-catalog-item-us...

I read this article but this method works only for category.

Aniket Chavan · ‎12-22-2023

Hello @Nataliia_Lova ,

Please refer the article below and follow the exact same procedure including variable types, so that there will be no any need to use the script.

Filter subcategory based on category choice in Service Catalog item(Create Incident) in Service Port...

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

View solution in original post

Aniket Chavan · ‎12-25-2023

Hello @Nataliia_Lova

You're very welcome! I'm delighted to hear that the adjustments to your queries based on the information in the article resulted in a solution.😁