Subcategory keeps disappearing after I save a record

[Roshni1]

We have Category and Subcategory in our incident form.  The subcategory is dependant on the Category 

Once you select Category and select SubCat and Issue and hit save the SubCat and Issue both disappear.

Steps I have taken: 

I have checked the dependant value and and it is correct to what is in subcat matches

Checked if there is a UI Policy and I have them set-up correct

No BR in place or client script either 

I added a video to show what is happening. 

Hopefully someone can assist - PLEASE 

[jcmings]

@Roshni1 Try changing the "Visible = true" in the related list to "Leave alone." This will ensure that the subcategory field is always visible on the form. You can re-check the "Reverse if false" checkbox if applicable to your scenario.

[Roshni1]

Thanks for the tips but sadly nothing is working 

[jcmings]

A few other suggestions for you to troubleshoot:

• Give yourself a log-out, clear cache, and log back in (probably won't change anything, but SN can be weird sometimes, so worth a shot)
• Verify that there are no scripts on your UI Policy (open Advanced view)
• Check to see if any other UI Policy Actions are firing on that subcategory field (right click the breadcrumbs on UI Policy Actions related list and open in new window, filter on just the field)
• Check if any client scripts are firing and causing this
• Double check that the Category you selected is met by the conditions
• Make sure your form doesn't have any field personalization on it -- unlikely but potential

[Mannapuram]

@Roshni1  Category and Subcategory dependent values are written in the column properties of Sub-category column. Here is a screen shot of the OOB. Did you also add them for 'Acturis' in both category and sub-category. 

Also, the values are cleared after you 'Save' it. Thus, it can't be a client side script (Not UI Policy/Client Script). There is some rule on the Server Side, clearing it. Either the combination is not configured in the subCategory and the dependent value OR there is a server side script, cleaning it up.

[Roshni1]

This is what I have for SubCat