Encrypt Attachment in Service Portal without Dialog box for user input

[SNOW44]

Hi All,Is there any way to hide this conform box while user attach a doc in service portal.

Created Encryption Context and with that created a role and given to a user. Using the same user i want to attach a document in service portal.

User is having encryption role and we want to hide this box as above image, but I haven't found any UI page or script related to this. Please assist me.

Thanks in advance

[Ct111]

I think OOB we dont popup like the one you showcased in the screenshot .

I think behind this catalog a variable set might be included which might be calling an attachment variable of type of macro just check that once , and make it inactive if required ....

Because oob screen looks like this when screenshot is attached

Mark my ANSWER as CORRECT andd hELPFUL if it helps

[SNOW44]

Hi @creativethinker 

Thanks for reply, I used in Record Producer. And I'm facing this.

[scottl]

Bump. Any solution found here?

[SNOW44 · Accepted solution]

Hello @scottl 

Please find solution below Link,

https://hi.service-now.com/kb_view.do?sys_kb_id=279ba511db8cec10fb115583ca961991

if you have problem with link, see screenshot and XML I provided here.

Fellow the step as below,

Hope this may useful. Hit Make as correct Answer if it solve your requirement.