Subject of an Email client is auto-populated

[user_lm]

Hi,

I have added email_client=true attribute for catalog task(sc_task). When I click on more options(...) on task, I am able to see Email and when I click on Email, Subject and CC of email client is auto-populated.

No Email Client Template is available on catalog task. Please help to know from where the details of Email client are populated.

Thanks in advance.

[Punit S]

When you add the attribute "email_client=true" to a catalog task, ServiceNow automatically enables the email client for that task. The details for the email client are populated based on the configuration of the email notification settings.

You can navigate to "System Properties" -> "Email" to configure email settings for your instance. Here, you can set up the email client template, which is used to populate the email subject and body for the email client.

To create an email client template, navigate to "System Notification" -> "Email Templates". Here, you can create a new template and configure the subject, body, and recipient information. Once the template is created, you can select it in the email settings to be used as the email client template for catalog tasks.

Once the email client template is set up, the email subject and CC information will be automatically populated for catalog tasks that have the "email_client=true" attribute.

Please mark my answer as a solution/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal.

Thanks,
Punit