Developer

Error when fetching data on server using a function

Im getting this error: "ErrorConditon 'Condition: current.problem_id.changes() || current.operation() == 'delete'' in business rule 'Update Problem Incident Count' on incident: INC0008111 evaluated to null; skipping business rule" when i wrap the fet...

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Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

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Impact Analysis Request: Adding a Custom Reference Field on resource_allocation

Hello ServiceNow Community,I would like to gather feedback and best practices regarding a design decision in a Strategic Portfolio Management (SPM) / Resource Management implementation. Context:We currently have a reporting process based on the resou...

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ATF - Shared Parameter on Test basis

Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...

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Guidance Required: Notification Trigger Based on Cumulative New/Pending Duration Reaching 18 Hours

In case staging table when changing the status to New or Pending and related metrics duration should sum as 18 hrs (before 24 hrs breach) and send Notification on 18 hr . Can you please suggest How to achieve this? Note :If the case enters the Ne...

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How to send outbound emails as a reply in the same email thread?

Hi everyone,I am working on an outbound email integration where the system sends an initial email notification to an external vendor system when a record is created. Later, when the same record is updated, we need to send additional update notificati...

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I want to send a notification for 3 days , if user replies triggering should stop

I want to send a notification for 3 days to a user , if within this 3 days the user replies to the notification the notification triggering should stop how can i achieve this in ServiceNow

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Create task once the approver approves the task

I want to create an approval under the sc_task table where the workflow is on ritm,how to do it and it has to assign to a specific group.Once the approver approves the task he should be able to create the task2..,if rejected he should create task3

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Service Operations Workspace - Submit a request

Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...

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Resolved! Virtual Agent Routing to Different Queues Based on Portal

To route Virtual Agent conversations to different live agent queues based on the portal: Steps Create separate AWA Queues (awa_queue) for each portal.Open the queue record and set Condition Mode to Simple.Add the portal condition: Context.portal ...

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What is usage of _queryMatch(cmdbci3, rule, sourceField) in CI Lookup Rules and how _queryMatch work

Hi Team,I am trying to understand CI lookup rules, could you please help on the following,What is usage of _queryMatch(cmdbci3, rule, sourceField) in CI Lookup Rules and how _queryMatch work? Regards,Sangeetha

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Business Rules Filter Conditions & Advanced Conditions (Advanced tab's Condition field)

As part of Technical governance, it is important to understand the filter conditions vs advanced conditions, so we can avoid any common mistakes.In a ServiceNow business rule, the Filter Conditions in the When to Run section function as the trigger...

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Catalog Item Watch List: show columns Name Email and Department for snc_internal users

Hi,I have a watch list in a catalog item, it's a reference to sys_user table. The information shown is: the name, email and department.When I log in as a user with only an snc_internal role, they can see the name and email but not the department The ...

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AI Agents are missing after upgrade

In AI Agent Studio after upgradeWe are getting a message “20 rows removed from this list by security constraints”.Tried all community posts but not resolvedanyone encountered same issue and resolved please share your thoughts

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Inbox audio alert sound on VA

Scenario where this happens: When Agent A transfer a chat to another AgentB in SOW, AgentA and AgentB both get the duck sound playing, and the duck sound doesn't stop for AgentA when the other AgentB accepts the transfer. Duration of audio file is 4...

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