Submit a Catalog Item via Business Rule?

[dianemiro]

Hi Everyone,

I have an existing inbound action with the following code:

var grREQ = new GlideRecord('sc_request');
grREQ.requested_for = '165c7f9adbbfa340a9423ebf9d9619a6';
grREQ.short_description = 'Test_8';
grREQ.description = 'Test_8';
//grREQ.parent = current.sys_id;

var reqSysID = grREQ.insert();

var ritm = new GlideRecord('sc_req_item');
ritm.short_description = 'Test_8';
ritm.description = 'Test_8';
ritm.comments = 'Test_8';
ritm.cat_item = '7f8b78b9db19738002b63ebd7c96198b';
ritm.request = reqSysID;
ritm.state = 1;
//Workflow Trigger
var w = new Workflow();
wfSysId = w.getWorkflowFromName("Infosec Approval");
w.startFlow(wfSysId, ritm, ritm.operation());

ritm.insert();

This is working for inbound action, however, we need to change our process and submit or create this catalog item via business rule and when I used this exact script on BR, it's creating REQ, RITM but the workflow is not attaching. Do you have an idea why this happens? Thank you.

[Ankur Bawiskar]

@Diane Miro 

Unfortunately you cannot use Cart API to update/set any fields on RITM or REQ

you will have to query and update it as mentioned by Sachin

Regards
Ankur

[Mihir Mohanta]

Using Catalog Cart API is recommended option as suggested by Sachin.

However if you want to use your code , I have modified a slightly and it should work.

var grREQ = new GlideRecord('sc_request');
grREQ.requested_for = 'cdb1b5c41b67d0902181ddb9ec4bcb37';
grREQ.short_description = 'Test_8';
grREQ.description = 'Test_8';
//grREQ.parent = current.sys_id;

var reqSysID = grREQ.insert();
var ritm = new GlideRecord('sc_req_item');
ritm.short_description = 'Test_8';
ritm.description = 'Test_8';
ritm.comments = 'Test_8';
ritm.cat_item = '7f8b78b9db19738002b63ebd7c96198b';
ritm.request = reqSysID;
ritm.state = 1;
var item = ritm.insert();
var wf = new GlideRecord('sc_req_item');
wf.get(item);
var w = new Workflow();
wfSysId = w.getWorkflowFromName("Infosec Approval");
w.startFlow(wfSysId, wf, 'update');

[dianemiro]

Hi Mihir,

Thanks for your response. Tried this but still not working.

Regards,
Diane

[Yash Agrawal1]

Hello ,

var grREQ = new GlideRecord('sc_request');
grREQ.newRecord();
grREQ.requested_for = '165c7f9adbbfa340a9423ebf9d9619a6';
grREQ.short_description = 'Test_8';
grREQ.description = 'Test_8';
//grREQ.parent = current.sys_id;
var reqSysID = grREQ.insert();

var ritm = new GlideRecord('sc_req_item');
ritm.newRecord();
ritm.short_description = 'Test_8';
ritm.description = 'Test_8';
ritm.comments = 'Test_8';
ritm.cat_item = '7f8b78b9db19738002b63ebd7c96198b';
ritm.request = reqSysID;
ritm.state = 1;
ritm.insert();

//Workflow Trigger
var w = new Workflow();
wfSysId = w.setWorkflowFromName("Infosec Approval");
w.startFlow(wfSysId, ritm, ritm.operation());

Try the Above Code.

Regards

Yash Agrawal

[Yash Agrawal1]

Hello,

Try the code for executing workflow from Business Rule.

function onAsync(current) {

startWorkflow();

function startWorkflow() 
{
 var u_company_name = "CompanyName";
 var w = new global.Workflow();
var   wfId = w.getWorkflowFromName("invokeCustomWorkflow");

var context = w.startFlow(wfId,current,null,u_company_name);

if (context != null)

current.context = context.sys_id;

}

}
Regards,
Yash Agrawal