Submit a Catalog Item via Business Rule?

[dianemiro]

Hi Everyone,

I have an existing inbound action with the following code:

var grREQ = new GlideRecord('sc_request');
grREQ.requested_for = '165c7f9adbbfa340a9423ebf9d9619a6';
grREQ.short_description = 'Test_8';
grREQ.description = 'Test_8';
//grREQ.parent = current.sys_id;

var reqSysID = grREQ.insert();

var ritm = new GlideRecord('sc_req_item');
ritm.short_description = 'Test_8';
ritm.description = 'Test_8';
ritm.comments = 'Test_8';
ritm.cat_item = '7f8b78b9db19738002b63ebd7c96198b';
ritm.request = reqSysID;
ritm.state = 1;
//Workflow Trigger
var w = new Workflow();
wfSysId = w.getWorkflowFromName("Infosec Approval");
w.startFlow(wfSysId, ritm, ritm.operation());

ritm.insert();

This is working for inbound action, however, we need to change our process and submit or create this catalog item via business rule and when I used this exact script on BR, it's creating REQ, RITM but the workflow is not attaching. Do you have an idea why this happens? Thank you.

[sachin_namjoshi]

You need to use cart API from business rule to create service request

https://docs.servicenow.com/bundle/paris-application-development/page/script/server-scripting/reference/r_ServiceCatalogScriptAPI.html

Regards,

Sachin

[dianemiro]

Hi Sachin,

Thanks for your response. But how can I add comments on RITM upon insert if I use cart api?

Regards,
Diane

[sachin_namjoshi · Accepted solution]

Use below code with cart API to add comments in RITM.

Make sure to pass your catalog item sys_id in cart

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('f8861cbedbed73008d73771c8c961961');
var rc = cart.placeOrder(); 
var req = new GlideRecord('sc_req_item');
req.addQuery('request',rc.sys_id);
req.query();
while(req.next()){

req.comments = "test comm";
req.update();

}

Regards,

Sachin

[Joshuu]

Hi @sachin_namjoshi / @Ankur Bawiskar ,

I have a similar requirement, could me please help me on this.

https://www.servicenow.com/community/developer-forum/auto-submit-service-catalog-request/td-p/252273...

Thank you,

Priya.