Submit catalog item via Inbound Action

[booher04]

I'm trying to submit a catalog item(already created) through an inbound action script:

Type: New

Target Table: Request (sc_request)

Action Type: Record Action

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

        var cartId = GlideGuid.generate(null);
        var cart = new Cart(cartId);

        var item = cart.addItem('acfb58a73bec6e100d0f8c9c24e45aa0'); //Multifactor Authentication Compliance	

        cart.setVariable(item, 'email_subject', email.subject);
        cart.setVariable(item, 'email_body', email.body_text);
		gs.log('Test Subject: ' + email.subject);
		gs.log('Test Body: ' + email.email_body_text);

        var rc = cart.placeOrder();

var grRITM = new GlideRecord('sc_req_item');
	
	grRITM.addQuery('request',rc.getValue('sys_id'));
	grRITM.query();
	
	if(grRITM.next()) {
			
		grRITM.setValue('sys_created_by', ' Inbound Email Action');
		grRITM.setValue('contact_type', 'email');
		grRITM.setValue('short_description', 'Multifactor Authentication Compliance' + ' - ' + email.subject);
		grRITM.setValue('description', 'Text from Email' + ' - ' + email.body_text);
		//Add Attachment(s)
		
		GlideSysAttachment.copy('sys_email', sys_email.sys_id, 'sc_req_item', grRITM.sys_id);
				
		grRITM.update();
				
		var emailGR = new GlideRecord("sys_email");
		emailGR.addQuery("sys_id", sys_email.sys_id);
		emailGR.query();
		if(emailGR.next()){
			emailGR.instance = grRITM.sys_id;
			emailGR.target_table = "sc_req_item";
			emailGR.update();
					
		}
			}
		})

This created a Request record but does not create an RITM.  If I switch the Target Table to sc_req_item, it creates an RITM but does not associate with a catalog item.  It's a blank RITM with no information. 

[booher04 · Accepted solution]

@Ankur Bawiskar the script I originally posted actually works, the issue was during my testing I was not adding the user email from my inbound action criteria into the test email within ServiceNow.  

[Ankur Bawiskar]

@booher04 

Glad to know.

If my response helped please mark it correct and close the thread so that it benefits future readers.