'submitted by' field in Legal service delivery
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11-27-2023 04:10 AM
Hii Guys,
Need a hand in information:
There's a OOB field on Legal Request table named as 'Submitted By'(submitted_by) field. When, where & how we have to use this field in legal? This is my major concern.
if this field is not available on form, then please bring it on form by configure layout.
Appreciate your help.
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11-27-2023 04:50 AM
In layman words, submitted by or created by is auto populated when a user submit the form/ case.
You can bring that field on form level.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-27-2023 04:53 AM
First of all thanks for the reply. I got the solution. The submitted by field in legal service delivery is used when a request is being transferred back to the requestor, then the submitted by field is autopopulated with it's requestor's name. Tried and tested.
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11-27-2023 04:55 AM
Good going mate @Sujay Sankpal
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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