Developer

Lost access to previous PDI dev403583

Hello,My developer account email is sakshiskpal5@gmail.com.I previously had a Personal Developer Instance (PDI) named dev403583 where I built an Employee Break Management application.After returning after a few days, I was assigned instance dev393228...

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SALES CRM DECODED: The PSR Model

In The Big Picture, we saw that every step of Sales CRM — quote, order, fulfilment and inventory — reads from one product catalog. This article opens that catalog up.If you get one thing right in a Sales CRM or SOMT implementation, make it the PSR mo...

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How do I set the sys_id value in the source script of a field mapping?

Hello Everyone, I am loading data into a staging table through an inbound payload. One of the staging table fields, serverosi, contains the sys_id of a record from the cmdb_ci_computer table.During the transform, I need to populate the target table f...

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On CSM FSM Work Space getting extra option as "New Case" on the + Icon

Hello Experts, In the CSM/FSM Workspace, when I click the “+” icon, I see three options. However, when I checked the chrome_tab configuration, only two options are configured. The additional option displayed is “New Case.” When I select “New Case,” a...

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Standard vs. Granular Delegation - Let's Clear the Confusion (Implementation Guide)

Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years? Standard Delegation: We all know Standard Delegation is an all-or-nothing appro...

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Updating the profile name with "sn_nowassist_skill_config" table records sys_id's in case work notes

Hi Experts, As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, an...

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Impact of Uninstalling Software Asset Management Core on the Software Installation Table

Hi team,We are planning to uninstall the Software Asset Management Core plugin (com.snc.sam.core) across all our ServiceNow instances and would like to understand the potential impact before proceeding.Specifically, we would like clarification on the...

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Resolved! Dynamic Translator Error :Credentials are missing or invalid. Contact your administrator.

Hii Everyone, I am to configure dynamic translator Step i have done is1.I am using microsoft translator.2.I make this translator as mandatory for both detect language and translate language3.I have configured Connection and cr...

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We want use soap action in flow instead of soap message but

We want to set up integration to get the WBS code ,before we used soap message now we want to use soap action in flow.We setup but we are getting 401 error.can any one help how to setup.

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Prevent user with specific role from personalizing the list in workspace.

We have specific agents and want to prevent them from personalizing the list in CSM Workspace. Is it possible?

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Assessment Instance ATF

I am creating ATF of Demand Lifecycle, after validating the screening, have to impersonate 'assigned to' of Assessment Instance record and complete the Assessment, I am able to complete the step till opening the assessment form, I tried with navigate...

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unable to fetch the Teams url from UI action script on the incident normal view

In one of the UI Action for Bridge Link on the P1 incident creation , link is being fetched in the SOW where as in the Normal view it is not being fetched, but the same script has been used for dev and test environment. In dev it is working fine but ...

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ATF test suites stuck in "Pending" state.

Hi Community, As part of our regression cycle, we run our ATF suites using the Cloud Runner. We are currently facing an issue with the execution of ATF tests, where some tests remain stuck in a Pending state and never complete.Issue details:In the at...

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Change UI Action for Submit for Approval

I would like to change the UI Action "Submit for Approval" on the Quote Management Data Model application, so that the quote is not set to approved by clicking on the button but rather following this logic:If discount percentages are set on the quote...

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ATF Impersonation issue

Hi Recently we have upgraded to Australia release. Whenever i try to impersonate a user in ATF i am getting an error saying the user is supposed to be active but the user is active and i am unable to impersonate any user. Do anyone of you guys face...

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