Supporting tickets (INC and RITMs) questions

CV1
Tera Contributor

Hi All,

 

Looking for good resources for scenario based questions  for SN support role. They will be responsible to work on tickets,

Also  looking for Admin related questions.

 

TIA

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @CV1 

 

https://youtu.be/KnIH86Vigso

 

https://youtu.be/5x9OIhzLzN4

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Presenting a set of interview questions. Collected from multiple sources and added personal experience as well. Redistribution or copying of functionality is not allowed! LinkedIn: https://www.linkedin.com/in/atulgroverservicenowconsultant
Disclaimer: These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant Redistribution or copying of functionality is not allowed!

Maddysunil
Kilo Sage

@CV1 

When preparing for a ServiceNow support role or an administrative position, it's essential to familiarize yourself with various scenarios and tasks commonly encountered in these roles. Here are some resources where you can find scenario-based questions and administrative-related questions for ServiceNow:

  1. ServiceNow Community:

    • The ServiceNow Community platform is an excellent resource for finding real-world scenarios, discussions, and questions related to ServiceNow implementation, administration, and support.
    • You can browse through community discussions, ask questions, and participate in forums to learn from the experiences of other ServiceNow professionals.
  2. ServiceNow Documentation:

    • The official ServiceNow documentation provides comprehensive guides, tutorials, and best practices for implementing, configuring, and administering ServiceNow instances.
    • Explore the documentation for various ServiceNow modules, features, and functionalities to understand how different components work and how they are configured in different scenarios.
  3. ServiceNow Certification Preparation Materials:

    • ServiceNow offers various certifications, such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), etc.
    • Reviewing the exam blueprints and preparation materials for these certifications can provide you with a good understanding of the topics covered and the types of questions asked, including scenario-based questions.

Please Mark Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Thanks