Suppressing emails for tickets assigned to a particular assignment group
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09-19-2019 03:38 AM
I want to suppress emails being sent out when tickets are assigned to a particular assignment group.
i know i can add a condition on the email notification but i have 50+ email notifications set up and i don´t want to have to amend each one of them.
Any suggestions on this?
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09-19-2019 04:38 AM
You could teach the members of the group how to turn off specific notifications within the notification settings for their account. That would allow the individual team members to determine what messages they receive.
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09-19-2019 04:41 AM
Hi,
Did you try Notification Filter? Please refer below link, it might solve your issue.
Thanks!!
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09-26-2019 01:42 AM
Yeah that did it. Thanks you.
