Survey Module: How to auto populate the survey first response based on emoji selection in the email

Suresh1
Tera Guru

Hi Team,

I would like to know if the below requirement is feasible or not. I raised a Hi-Ticket but SNOW confirmed its not feasible. Let me know if anyone has done below kind of requirement:

Upon resolving the incident am sending an email to end user saying the incident is resolved and few survey emojis are embedded in the email. 

find_real_file.png

 

These survey emoji is an image with a hyperlink to ServiceNow survey page. Here if the user selects one of the emoji, I wanted to auto populate the same emoji in the ServiceNow survey page as below. Lets say user selects the very good icon i wanted to auto populate the same icon in ServiceNow survey page as well.

find_real_file.png

 

 

Let me know if this is feasible, If yes let me know how we can achieve this.

 

Thanks,

Suresh

5 REPLIES 5

Hi @Suresh1 , would you mind sharing the solution with the community? I can't find anything in the documentation on adding parameters to pre-fill a survey. Thanks!