survey_reader users get error when clicking View User's Response UI Action

[galavodasal]

We opened up the "View User's Response" UI Action so that you didn't need the survey_admin role to use the UI Action. The UI Action works for survey_reader users in dev, but our dev environment is Jakarta Patch 4, and our production environment is still on Istanbul.

survey_reader users in production get this message when clicking the "View User's Response" UI Action :

There was an unexpected failure with this assessment, invalid type provided

If we give the users survey_admin in production, the UI Action works. Here's the updated UI Action. Again, all we removed was the survey_admin role from the roles list:

[Niclas]

We just came across the same question It doesn't really is logical why this feature is limited to Survey Admins out of the box.

At first you should replace line 3

var type = g_form.getReference("metric_type")

with

var type = g_form.getValue("metric_type")

Explanation:

• g_form.getReference will return a Client-Side GlideRecord. However in line 4 you can see that we only need to set a sys-id in the URL. It doesn't make sense to set a GlideRecord Object as URL parameter and i guess it fails for the survey_reader due to some access rights issues
• Due to ServiceNow Best Practices it is not recommend to use g_form.getReference without an callback function anyway. Without a callback function, g_form.getReference runs synchronously and processing will halt (causing the browser to appear to hang) while waiting on a server response.

So this will fix the first issue. But there is another issue now:

You are not authorized to take this survey

To fix this error you would need to adjust the UI Page assessment_take2.   Replace the following out-of-the-box line in the HTML field (should be somewhere around line 72)

if ('${sysparm_isSurveyCreator}' == 'yes' || ('${jvar_isReaderView}' == 'true' ${AND} gs.hasRole('survey_admin')))

with:

if ('${sysparm_isSurveyCreator}' == 'yes' || ('${jvar_isReaderView}' == 'true' ${AND} gs.hasRole('survey_reader')))

NOTE: The survey_admin would still have access to the "View User respones", as it should include the survey_reader role out-of-the-box. Make sure it is the case on your instance, somehow it wasn't on mine. If your survey_admin role does not contain the survey_reader role, you can use that line:

if ('${sysparm_isSurveyCreator}' == 'yes' || ('${jvar_isReaderView}' == 'true' ${AND} (gs.hasRole('survey_admin')) || gs.hasRole('survey_reader')))

[jhahn]

This was spot on! Helped me resolve this issue fairly quickly. Thank you!

[Felipe Reis2]

Nice, thank you!

My code is a little different (bold).
I used this line:

if (jelly.sysparm_isSurveyCreator == 'yes' || (jelly.jvar_isReaderView == 'true' ${AND} (gs.hasRole('survey_admin')) || gs.hasRole('survey_reader')))

instead:

if ('${sysparm_isSurveyCreator}' == 'yes' || ('${jvar_isReaderView}' == 'true' ${AND} (gs.hasRole('survey_admin')) || gs.hasRole('survey_reader')))