Survey Screen Enhancement

devendar koduri · ‎06-25-2025

User Receives an Email notification from Servicenow. once the INC/RITM is resolved. Which has 2 options check mark and Cross mark. When the user click on the check mark, they will be redirected to Survey page where the first page looks like below image with the get started link. but we wanted to user to be redirected to Survey page with questions by skipping the image get started

I want to be redirected below like this

AyushKumarM · ‎07-03-2025

Hey Devendar,

Open your survey from the platform. You will see a checkbox at the bottom named "Do not show survey introduction notes". Mark it true. It should do the trick.

Kindly mark this reply as helpful and solution. Thank you.

View solution in original post

YaswanthKurre · ‎06-25-2025

Hi @devendar koduri ,

Navigate to the notification and rebuild the url to directly go to esc portal.

Thanks,

Yaswanth

devendar koduri · ‎06-26-2025

I'm trying to change. im unable to change the URL. Can you please help us on this requirement.

AyushKumarM · ‎06-25-2025

Hey @devendar koduri , this is OOB behavior from servicenow. You don't need to worry about it. The URL is also the same for the 1st UI and 2nd UI. So changing the URL will also not change anything.

If you found this helpful, kindly mark it as helpful.

Thanks.

devendar koduri · ‎06-26-2025

can you please help us on this requirement. is there any other way to skip the first page.