Survey Triggers

[tmitchell0412]

We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using the same business rule as other surveys and they are not having the same issue.

 

[Stefan Reichelt]

The first condition block (...changes from...) looks a bit unusual, but it might indeed make sense in your process. But can you also post a picture of a working Survey Trigger for comparison? And did you double-check the attached Business Rule, if there's maybe something wrong with it (inactive etc.)?

[lauri457]

What do you mean it does not trigger for anyone else? Is the assessment instance created? Can you see the "record.send_survey" event in the event log? 

If you run this script with the records that did not work as you expected and the trigger condition asmt_condition record sysid. Does it create the instance?

 new sn_assessment_core.AssessmentCreation().conditionTrigger(current, '7c1a342183f33210557ff0d6feaad338'); 

If this works then check the history for the record and what happens. Does the update fulfill the condition?