We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using the same business rule as other surveys and they are not having the same issue.
Could you please check My Surveys & Surveys & Assessments widget 's role .
Check if any BR is associated with that survey. if BR present , Check trigger condition
Refer following KBs and check your system : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0761205#:~:text=Issue,Doc:%20...
