sys_mod_count - How is this measured

[densernow]

Hi,

Does anyone know how the field sys_mod_count on this Incident table is calculated?

Thanks

[tony_barratt]

Hi Denis,

http://wiki.servicenow.com/index.php?title=Creating_a_Custom_Table

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3.1 Global Default Fields

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Updates [sys_mod_count]

Integer

A numeric field that counts the number of updates for this record since record creation.

If you look in the history of an incident   you can see a correlation between sys_mod_count and the highest "Update number".

Best Regards

Tony

[Blue]

What type of updates would increment the field?

[Bhimashankar H]

Hey @Blue ,

Any update on record will increase this field by 1. like you added more description to incident record, assign incident to someone... like this

Thanks,
Bhimashankar H

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[Blue]

Thank you. I ask because FCR out of the box calculation uses it and it seems to not include INCs the tier 1 service desk enters multiple comments even if they resolve it on first contact.