sys_notification - what is this table?

[Suggy]

sys_notification - what is this table? what is the use of this?

We have this table sysevent_email_action already which is to send email notifications.

[Sandeep Rajput]

@Suggy The sys_notification table contains all the email notifications which your instance may trigger in different cases. Email notification can be triggered via a record action (inset/update/delete) or via an event. 

Hope this helps.

[Suggy]

Then what is sysevent_email_action table?

[nowitsvashu]

In this table you can create notification which you can send when record is created/updated, by event or using flow.

You can choose whom to send notification also configure the email body as per need.

[Astik Thombare]

Hi @Suggy,

In ServiceNow, the sys_notification table is all about notifications, specifically system emails. It serves two primary purposes:

1. Managing System Emails: This table acts as the central hub for managing all the email notifications sent out by the system. You can define the content, recipients, and triggers for these emails within the sys_notification table.

2. Creating Custom Notifications: Beyond managing pre-built system emails, you can also leverage this table to create custom notifications. These custom notifications can be triggered by specific events or actions within ServiceNow and can be delivered through various channels.

For instance, imagine a scenario where a new incident is created. A notification from the sys_notification table can be configured to automatically send an email alert to the assigned group, informing them about the new incident.

Here are some helpful resources you can explore for further understanding:

• Notifications in ServiceNow: ServiceNow documentation on Notifications
• PreferenceDestination - Understanding Notification Destinations: Another relevant page from ServiceNow documentation

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Thanks,

Astik