System Properties

amacqueen · ‎08-10-2016

In order to facilitate a significant change to our instance we migrated last weekend (base on advice from our consultants) from Eureka -> Fuji -> Geneva -> Helsinki

We completed UAT before however I have now run into some issues with the system.

I find I can no longer modify System Properties or change (in Dev) email properties to send and receive email - in both cases everything is greyed out. I've logged this with Hi but in the meantime I thought I would check here as the first issue is causing us major issues as we can't switch back to UI15 as I can't add the necessary property.

I've searched the community and the WIKI and can't find anything - maybe it's my search terms!

Any input welcome

amacqueen · ‎08-10-2016

Sorted now with thanks to Wynbert Agricole form Service Now.

The three write ACL's sys_properties had lost Admin Overrides in the transition. Once amended I can add the required system property and amend my email properties.

Many, many thanks guys

View solution in original post

Chuck Tomasi · ‎08-10-2016

If you are still having issues, please let us know specifics.

amacqueen · ‎08-10-2016

Thanks Chuck.

Part of list of system properties:-

An example of an existing system property:-

Same for New:-

Kalaiarasan Pus · ‎08-10-2016

Check the ACL for properties table.

amacqueen · ‎08-10-2016

Looks OK to me Kalai

I do have Admin role

amacqueen · ‎08-10-2016

Apologies should have sent this