We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Tab is not deleting in dashboard

Devansh00
Tera Contributor

Hi all,

 

I have created a tab mistakenly and want to delete from dashboard but when i am saving the record it is showing me the error 'your dashboard could not be saved'.

attaching the screenshot for your reference

 

Thanks...

 

 
 
 

 

9 REPLIES 9

Dr Atul G- LNG
Tera Patron

are you owning this dashboard/or it is OOTB.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG
Tera Patron

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852221

 

Resolution

Please take this URL of the delete ACL on pa_dashboards table.

/nav_to.do?uri=%2Fsys_security_acl.do%3Fsys_id%3Dbbb1b5c0bf201100b96dac808c07395d

According to this ACL the user should have any of these below roles
dashboard_admin
pa_admin
pa_power_user

Please assign any of these roles to user and it will resolve the issue.

The reason why admins are not able to delete tab is because here in the above ACL admin overrides has been not checked from OOB.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

I tried with these roles as well but still it is not working, We have made this Dashboard not from OOB.

Try to repair  the PA plugin once and cache.do

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************