Tabbing order

[Manasa_Narayan]

Hi,

I am new to ServiceNow and would like to know how to change the tabbing order. It is configured in our system such that pressing a tab key takes you to the next field rather than the search icon or knowledge icon next to it. I had a look in the ServiceNow Public Sandbox and the tabbing functionality there is what is expected in our system.

I have a requirement wherein the press of the tab key takes me to the knowledge icon next to the 'Short description' field rather than going to the next field.
Any help will be much appreciated.

[Jim Coyne]

Tabbing to the next object instead of the next data-entry field would seem to be a new feature of Dublin which has just been released.

[mark_sonter]

Hi Jim, Have just completed an upgrade to UAT of Dublin and this issue arose in testing where the users want to tab only between data entry fields, not the other widgets like look ups etc. Do you know how this is configured for enabling/disabling this feature?

Thanks in advance

Mark

[rlehmann]

Hi Mark

Apparently this is a Dublin only issue and has been corrected in Eureka.

Please see the following post with details on this issue and how to create a client script to address it:

Tabbing through fields in Dublin

Cheers

Ron