Inbound action for a record producer

[d_cammack]

Is there a way to have an inbound action trigger a record producer in the same fashion that is available for service request items?   I have a record producer that uses variables to determine when the workflow will submit tasks for different groups, all connected to a single parent change request, and the inbound action would look for a system-generated email address.   Is there a target table that could be used for the inbound action?  

[Mark Stanger · Accepted solution]

There's not really a way to invoke a record producer from an inbound action.   Although the variables are stored in the system ('question_answer' table), the record producer itself is simply a form that is rendered in the browser so you wouldn't be able to interact with it via server-side code.   For what you're trying to do, you'll need to adjust your inbound action to include similar logic to your record producer to parse variable info passed in through the inbound email and then script out the creation of the change request and corresponding tasks.

Please mark this response as the answer to your question if I've supplied a correct answer.

[d_cammack]

Hello Mark,

I thought that would be the answer but wanted to confirm.   It makes sense when the service catalog is supported by the cart table, but it is rather surprising that record producers are not given a similar type of support.   I may submit this as a request on the Hi system.

Thank you!

[Mark Stanger]

Glad I could help!   Please mark my response as the correct answer for this post so that others will know that it's been answered.