Hi, I have a task where I needed to create a certain field and it should be populated automatically by the system, just for failures, in the user record of the first supporter who handled the call. That is, the first assigned to that will be in trouble.
I did script included and also bussnies ruls but they don't work, it's important for me to note that the first handler field I made doesn't exist on the Incident form I'm just checking through the task table that it belongs to the assignes to
And in the table here I check the field first handler instead of empty it should be the assignment to that I put in Incident
