take out the automated email that goes to user to review and Accept the resolution.

[DeIvory Gordon]

Hello,

I have to take out the automated email that goes to user to review and Accept the resolution for a KB article, which reads, "The feedback you submitted for xxxxxx was resolved. Please Review and Accept."  How do I Inactivate this notification: 'KM Feedback Task: Resolved'?  Thanks!

[Anand Kumar P · Accepted solution]

Hi @DeIvory Gordon ,

1)Navigate to the Notification List:

Go to System Notification > Email > Notifications in the application navigator.

2. Search for the Notification:

In the Notification List, search for the notification named ‘KM Feedback Task: Resolved’.

—You can use the filter: Name contains or subject (you can find in notification subject) contains KM Feedback Task.

3. Open the Notification:

Click on the notification ‘KM Feedback Task: Resolved’ to open its details.

4. Inactivate the Notification:

Uncheck the Active checkbox in the notification record, Save the Changes.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[DeIvory Gordon]

Thank you for your extremely quick and detailed response!!

[Anand Kumar P]

Your welcome ☺️