Taking remote access of end user system through Service Operations Workspace

[Suresh Kumar8]

Hi All,

I working an a requirement where the live agent has to have an option to take remote session of end user system through Service Operations Workspace.

Do we have this option in ServiceNow or is this should be done through party tool?

Thanks,

Suresh

[Sandeep Rajput]

@Suresh Kumar8 Screenmeet does the same thing https://www.screenmeet.com/partners/servicenow please refer to their website and videos to see how they have integrated Remote session with Service Operations workspace. Here is another product which claims to do the same thing https://www.beyondtrust.com/products/remote-support

Here is a link to official documentation https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-...

Hope this helps.