@Suresh Kumar8 Screenmeet does the same thing https://www.screenmeet.com/partners/servicenow please refer to their website and videos to see how they have integrated Remote session with Service Operations workspace. Here is another product which claims to do the same thing https://www.beyondtrust.com/products/remote-support

Here is a link to official documentation https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-...

Hope this helps.