Target table issue in Inbound email action
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11-14-2024 12:53 AM
Hi ,
we have configured an inbound email action for approval state change (Update Approval Request (New)).we are facing issue in instance field of emails log .it should be the "sysapproval_approver" table but it is coming as "change_request" table. because of this we are getting error message as below.
"Skipping script 'Update Approval Request (New)', email is a reply, and the record it matches is not in the Inbound Email Action's table."
Please let me know if you know the solution for this.
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11-26-2024 09:00 PM
Hello Tanvisha_1,
Please refer KB article below
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820864
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