Target table issue in Inbound email action

[Tanvisha_1]

Hi , 
we have configured an inbound email action for approval state change (Update Approval Request (New)).we are facing issue in instance field of emails log .it should be the "sysapproval_approver" table but it is coming as "change_request" table. because of this we are getting error message as below.

"Skipping script 'Update Approval Request (New)', email is a reply, and the record it matches is not in the Inbound Email Action's table."

Please let me know if you know the solution for this.

[Koushiknere]

Hello Tanvisha_1,

Please refer KB article below
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820864

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