Task board Lane field - can field be removed or locked down on the Information pane of task boards?

Mickey_Cegon
Tera Expert

We are upgrading to Istanbul, and have found that there is an option to change the Lane for the board, which then changes the board to a Guided board. Is there a way to disable or hide the Lane field on the Information pane of task boards? We currently do not allow Guided boards until we have certain code changed from client-side to server-side code to prevent issues with changing record "state" fields by moving the cards from one lane to another. I saw a similar post that suggested several options that did not appear to work, such as ACLs, or hiding the "I" option from the pane.

We do not want to hide the "I" option, because there are other things on that pane that we want to utilize, such as the criteria of the board.

Is there a method that we could implement to temporarily or permanently hide the Lane choice field from the task board "I" pane?

1 ACCEPTED SOLUTION

tolga1
ServiceNow Employee
ServiceNow Employee

Hi Mickey


I understand. There is no way currently to lock down the lane field via property or simple configuration. Even setting the field to read-only on the table dictionary level doesn't help. Changing is still possible.


I'm afraid, but currently, as it seems, there is no solution to your request. Nevertheless, I'll feed this information back to our PMs and see, whether such a property can be added in future at least. I know, it doesn't help you at the moment, but at least they're informed.


Best Regards


Tolga


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5 REPLIES 5

tolga1
ServiceNow Employee
ServiceNow Employee

You're welcome. Have a nice day!