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Task got opened by system even after RITM was closed

nameisnani
Giga Sage

Hi Team, 

 

can anyone please help me on this,

The requests have been re-opened by system automatically which were closed long back ago .

how this is possible , 

 

can any one please help me on this .

 

where was the problem . 

nameisnani_0-1743651823585.png

 

please help me here 

@Ankur Bawiskar 

1 REPLY 1

Ankur Bawiskar
Tera Patron

@nameisnani 

any inbound action is re-opening?

Any scheduled job or scheduled flow is doing that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader