Task got opened by system even after RITM was closed

nameisnani
Mega Sage

Hi Team, 

 

can anyone please help me on this,

The requests have been re-opened by system automatically which were closed long back ago .

how this is possible , 

 

can any one please help me on this .

 

where was the problem . 

nameisnani_0-1743651823585.png

 

please help me here 

@Ankur Bawiskar 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

any inbound action is re-opening?

Any scheduled job or scheduled flow is doing that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader