Task showing someone name instead of System

JVINAY
Tera Contributor

Hi Team,

my Requirement  is  :  

Update Log reference. Currently, the user in the log showing as the creator of a CIT or task assigned is the associate who closed the previous task. This is incorrect as it is an automated system generated task, but appears in the log as someone performed some activity.

 

Example : 

JVINAY_0-1727684231635.png

Example : After Vinay close the task assign to him, the next task task shows him as open. This is incorrect as it is an automated system generated task, but appears in the log as Vinay performed some activity.

Example Scenario:  ( This is Exact requirement)

To illustrate this issue, let's consider an example:

  1. Vinay closes a task assigned to him.
  2. The system automatically generates a new task.
  3. In the Update Log, the new task shows Vinay as the creator, even though it was generated automatically by the system.

Can this be done to workflow ? Please some one help me to achieve these to complete.

6 REPLIES 6

I agree.

Please let me know how to achieve the workflow?

You can't. You can put in some impersonation actions, but those are very bad practice. Just move away from the workflow and add it to the flow. If the requirement is to not show the user, flow designer is the solution. Just because it already works in a different way, doesn't mean you must keep it in that way.


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