task_sla record created twice for single record

sunilsargam
Tera Guru

Hello All,

 

Good day!!

 

I have a transform map which create a record in custom table. The state for task is closed complete.

 

When transform is ran and record is created, task_sla for the record is getting attached twice.

 

SLA start condition - L2 service is TEST

SLA End condition - State is closed complete.

 

If we remove the SLA end condition, then it is created only once.

 

Has anyone encountered the same issue before?

 

thank you

Sunil Sargam

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@sunilsargam 

same SLA is getting attached 2 times for that record?

Any business rule on your custom table has current.insert()?

share screenshots.

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

No do not have any BR with the current.insert() script.

 

@sunilsargam 

share your transform map screenshots, any transform script used?

share SLA start conditions screenshots

same SLA is getting attached 2 times for that record?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader