Task Type field does not appear under Choice Field

[shraddhap]

Hello All,

I have created a new field   as "Table" whose Type is "String" and want to display the "Task Type" under choice field. So,to display all tables, clicked on Choice List Specification >> Select Choice as "Dropdown with None >> Choice Table as "Task" >> Choice Field as "Task type".

But I am not able to see "Task Type" under Choice field but this field is exist on task table. Can anyone please suggest what needs to be done?

Regards,

Shraddha

[harishdasari]

Hi Shraddha,

navigate to System Definition > Dictionary and give the table name Task. you can check whether it exists or not. I you dont find the field just right click on choice filed configure dictionary and add a choice.

Thanks, Hope this is helpful.

[shraddhap]

Thanks Harish..On Task Table, we have Task Type field and all values are available but my concern is, I am not able to see "task type" field.

If you see in above screenshot few fields are displaying under choice fields but not all. In order to add other task fields in choice field what and where have to make changes?

Thanks

Shraddha

[harishdasari]

Hi Shraddha,

I have done some research on it. Even I am facing the same problem when I create a field in choice field in my demo instance

But Hope you can resolve this issue with below links.

http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists#gsc.tab=0

Re: How can I find all inactive/invalid choice list values (values that show as blue) for a single f...

you find solution, Please post it here.

Thanks, this links might be will be helpful for you,

[shraddhap · Accepted solution]

Hello Harish,

This is workaround solution which I found during an investigation.

ServiceNow KB: PRB626513: Cannot reuse choice lists (KB0547660)

1) Navigate to the Dictionary Entry for choice_field.

2) Clear out the Attributes field which is "fieldChoicesScript=DictionaryChoiceFields,". Once this is done, you should be able to populate the all values in Choice field.

Thanks

Shraddha