I have a customer requirement to setup teams integration to update the assigned to user of an Incident of any updates to the ticket into the assigned to users team chat. Is this possible and how can it be done?
This can be achieved in multiple ways, easiest probably being with conversational interfaces + provider notifications using virtual agent.
This community post should get you started with integrating va and then you can look into using provider notifications for sending va topics as notifications using the teams provider channel
