Teams Tab is not working to access service portal

[Zuzanna Trochim]

Hello,

When integrating MS Teams with ServiceNow the custom portal is not displaying in the chat tab. The error states: "Error while authorizing the user". UPN is the same as user email, integration with virtual agent works, the bot is responsive, the link within the tab is re-directing to the correct portal and the system property  sn_now_teams.portal.suffix is set up correctly.

Any suggestions appreciated 🙂

Thanks,

Zuza

[maruf]

Hi @Zuzanna Trochim 

Hope you are well,

I am having similar problems with getting this to work, could you please help me with this, what exactly did your Azure Admin do?  and in which app?  

Thanks

Maruf