The attachment icon is missing in the incident form

[sunthosh]

        The attachment icon is visible when the incident form is loading, but when the incident form is loaded completely it is gone missing. Can someone help in this issue please

[Shishir Srivast]

Please check if no_attachement attribute is set @ incident table?

Please check: Administering Attachments - ServiceNow Wiki

[Ankur Bawiskar]

Hi Hari,

Can you check the attribute no_attachment on the collection field on incident table.

Also check any client script has code to hide the icon using DOM or g_form.disableAttachment().

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Ankur Bawiskar]

Hi Hari,

Any update on this?

Can you mark answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards

Ankur