The choice list value is disappearing in production

[reeba1]

Hello,

There were 5 options in the dropdown list for the field "waiting for". But one of the options disappeared suddenly. I added it again through "configure choicelist", then this value appeared, but after few days, another option disappeared. The disappeared options do not appear even in "show choice list"

The issue is happening only in production. In dev and test instances it is working fine.

Can someone please help me to find the root cause?

Regards,

Reeba

[reeba1]

Hello Manish,

Thankyou for your reply.

I checked the deleted records and searched the table sys_choice, it didn't return  any record. 

But it also not showing when we click on show choice list. 

What else can i check?

Regards,

Reeba

[Manish Vinayak1]

Hi Reeba,

That's strange. Those were the 2 places where I would have checked to find out what went wrong. 

Hopefully someone has other suggestions to find out what is wrong; but meanwhile I would suggest raising a case with Hi support as well, to see if they have something to advise.

Thanks,

Manish

[Romulus Rodrigu]

Reeba,

I am experiencing this issue, were you able to escalate a ticket to HI support, and did they help you solve this issue?