The field 'parent' in CSM/FSM Configurable Workspace not copied from Work order to Work order task

[ItayB]

For some reason this works in the BACK-END, but when I am in the WORKSPACE the field is not copied. (Picture attached)

You can also see that in the past this did work, but I have no idea what happened that stopped working.

There is an existing BR in the system that performs the copying but as you can understand it does not affect the WORKSPACE.
I am also attaching a picture of the BR that belongs to the system.

In addition i add a photo of the configuration: 

I would be happy for your help with this issue.

Thank you very much !
Itay

[Ankur Bawiskar]

@ItayB 

your business rule is before insert and will only work when record is inserted.

The parent field on work order task should get auto-populated OOTB without any custom logic when you click New from related list in workspace.

Is that not happening OOTB?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ItayB]

thats what i did,
and i agree thats should happen OOTB, but thats not happening. 

You can see in the first photo 

[Ankur Bawiskar]

@ItayB 

the business rule should work when record is saved.

Did you try saving and see what happens?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ItayB]

yes, did not worked