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The New Record Page is Empty

AfsalV
Tera Contributor

3 weeks ago

I have installed the Quote Management Application installed in my PDI, and was editing the CSM/FSM Configurable Workspace. I created a new table called service request and made the quote table as a related list to the service request table. Then i created a new related list action to create a new button in the related list (Implemented as UXF Client action > Create New Record). The Button works and opens a new Page Create New Record , But it appears as a Blank page.

I first thought it was due to my declarative action, but then i tested the Record page with sys_id -1 (Quote Management Default Record is the default page for the record) the white page showed up there too . How can i fix it

The entire tab menu component seems to be hidden on sysId -1
Screenshot 2026-07-08 160642.pngimage.png

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4 REPLIES 4

Gangadhar Ravi
Giga Sage

3 weeks ago

Please check workspace view rules for that table. refer bellow article.

 

https://www.servicenow.com/community/next-experience-articles/how-to-create-a-workspace-experience-v...

 

Please mark my answer correct and helpful if this works for you.

0 Helpfuls

AfsalV
Tera Contributor

3 weeks ago

They already exist

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ANIL_A_S
Tera Contributor

3 weeks ago

Hi @AfsalV ,

To resolve this issue within the ServiceNow Configurable Workspace framework, please follow this structured technical remediation guide.
The root cause of the blank page is a layout constraint within UI Builder, where the viewport container collapses and hides the form components when rendering a new record canvas (sys_id=-1).
 
Resolution Steps
  1. Navigate to the Page Workspace: Open your CSM/FSM Configurable Workspace inside UI Builder.
  2. Select the Target Page: From the top-left page dropdown, select the Quote Management Default Record page.
  3. Locate the Main Container: In the left-hand Content tree structure, select the primary Main Container (the container wrapper housing the tab menu and form elements).
  4. Modify Layout Visibility:
    • Navigate to the Configuration panel on the right side.
    • Under the Layout or Resizable Panes settings section, locate the Hide component (or "Hide pane") property.
    • Uncheck this checkbox to prevent the framework from collapsing the panel during initialization.
  5. Save and Test: Click Save in the top right corner, clear your instance cache if necessary (cache.do), and re-test the related list action.
Please mark my answer correct and helpful if this works for you.
 
0 Helpfuls

ajmalmuhamm
Tera Contributor

3 weeks ago

Hi Afsal,

The reason you are seeing a blank screen is that the Quote Details section is getting hidden by default.

To fix this, go to UI Builder and open the CSM/FSM Record page. Inside the main container, select the Resizable Panes component. There, you should see a Hide Component condition. Remove or disable that hide condition, then save the page.

This should make the Quote Details section visible again and replace the blank screen.

Kind regards

Ajmal

0 Helpfuls