The option button in servicenow portal widget

Pradip32
Tera Contributor

‎11-26-2023 10:46 PM

Hi All,

When I open a incident from service portal, for some incident the "option " button is showing and for some incident its not showing.

Pradip32_0-1701067463413.png

Pradip32_1-1701067529582.png

 

Does any one know why its happening?

 

Thanks 

Pradip Paul

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1 REPLY 1

Abhi13
Giga Guru

‎11-27-2023 11:09 PM

hi @Pradip32 ,

 

I would suggest you to open a variable form ( of that particular variable that you want to hide from options ) and in availability section that you may can decide whether to make it visible on portal or not.

 

Thanks,

Abhishek

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